Customer Support Engineers GSM/UMTS. Implementation & Technical Project Managers.

CelPlan de Argentina seleccionará Ingenieros para trabajar en las ciudades de Córdoba o Buenos Aires (de acuerdo al puesto solicitado). En los casos de Customer Support, es necesaria experiencia en equipamiento Nokia Siemens.

El lugar de trabajo es en las oficinas del cliente y la remuneración se cobra localmente en Pesos Argentinos (AR$).

Enviar disponibilidad y remuneración pretendida con el subject haciendo referencia al puesto solicitado a: rrhh.celplan@gmail.com.

·        Customer Support Engineer GSM/EDGE – BSC

·        Customer Support Engineer RA - Radio Controller (BSC)

·        Customer Support Engineer RA - Radio Controller (WCDMA RNC)

·        Customer Support Engineer OBS - Network and Element Management Systems

·        Customer Support Engineer SA/CSI - Messaging & Browsing

·        Customer Support Engineer CC - Mobile Switching (CS Core 2G/3G)

·        Customer Support Engineer CC - Mobile Switching (Rel 4 CS Core)

·        Implementation Manager

·        Technical Project Manager

·        Customer Support Engineer GSM/EDGE – BSC

Buenos Aires

Radio Access Engineer with high level of technical competences with following Network Elements:

 - 2G Equipmente: Flexi BSC, BSC3i 1000/2000 TRX, TCSM, and/or

- 3G Equipmente: RNC2600, RNC450, and/or

- BTS Equipment: Flexi Edge BTS, Node B, Flexi Multiradio BTS.

Proven experience to support NI activities such as: Commissioning & Integration, HW Expansion/Upgrades, SW Upgrades/Updates, Trials and new features implementation

Also, proven experience to support CARE activities, such as: 7x24 Emergency Support, L1/L2 Case Handling experience, O&M activites, KPI Analysis and Reporting, Troubleshooting with Signalling Tools (Nethawk, IDA2, Emil, Sniffer).

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Customer Support EngineerRA - Radio Controller (BSC)

Buenos Aires / Cordoba

Radio Access Engineer with high level of technical competences with following Network Elements:

- 2G Equipmente: Flexi BSC, BSC3i 1000/2000 TRX, TCSM, and/or

- 3G Equipmente: RNC2600, RNC450, and/or

- BTS Equipment: Flexi Edge BTS, Node B, Flexi Multiradio BTS.

Proven experience to support NI activities such as: Commissioning & Integration, HW Expansion/Upgrades, SW Upgrades/Updates, Trials and new features implementation

Also, proven experience to support CARE activities, such as: 7x24 Emergency Support, L1/L2 Case Handling experience, O&M activites, KPI Analysis and Reporting, Troubleshooting with Signalling Tools (Nethawk, IDA2, Emil, Sniffer).

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Customer Support Engineer RA - Radio Controller (WCDMA RNC)

Cordoba

Radio Access Engineer with high level of technical competences with following Network Elements:

- 2G Equipmente: Flexi BSC, BSC3i 1000/2000 TRX, TCSM, and/or

- 3G Equipmente: RNC2600, RNC450, and/or

- BTS Equipment: Flexi Edge BTS, Node B, Flexi Multiradio BTS.

Proven experience to support NI activities such as: Commissioning & Integration, HW Expansion/Upgrades, SW Upgrades/Updates, Trials and new features implementation

Also, proven experience to support CARE activities, such as: 7x24 Emergency Support, L1/L2 Case Handling experience, O&M activites, KPI Analysis and Reporting, Troubleshooting with Signalling Tools (Nethawk, IDA2, Emil, Sniffer).

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Customer Support Engineer OBS - Network and Element Management Systems

Buenos Aires

CS Core Engineer graduated in Telecommunications, with high level competenes in:

FlexiNG

SGSN SG7

CMD Charge@once

SGSN SG8 (FlexiNS en HW ATCA)

in Emergency Support activities, 24x7 on call shifts and onsite support at customer premises. 

Fluent spoken and written Spanish and English.

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Customer Support Engineer SA/CSI - Messaging & Browsing

Cordoba

CS Core Engineer graduated in Telecommunications, with high level competenes in: 

FlexiNG

SGSN SG7

CMD Charge@once

SGSN SG8 (FlexiNS en HW ATCA)

Experience in Emergency Support activities, 24x7 on call shifts and onsite support at customer premises. 

Fluent spoken and written Spanish and English.

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Customer Support Engineer CC - Mobile Switching (CS Core 2G/3G)

Buenos Aires / Cordoba

CS Core Engineer graduated in Telecommunications, IT or Electronic Engineering with high level competenes in:

- Solid experience with NSN equipments: MSS, MGW,HLR, ONE-NDS, IMS, etc.

- Strong experience and understanding of Cellular Networks (GMS, UMTS) and IP Networks (desirable: Cisco & Linux Certifications)

- Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for CS Products.

- Competences/Expertise in GSM/UMTS system validation (end-to-end performance, KPI handling, mobile devices)

- Experience in Emergency Support activities, 24x7 on call shifts and onsite support at customer premises.

- Solid experience with Protocol Analyzer Tools

- Fluent spoken and written Spanish and English.

Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level. 

Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.

• Leading role in complex  troubleshooting cases, including 3rd party equipment and Multivendor Interfaces

• Responsible for meeting contracted response times.

• Responsible as technical customer contact

• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery

• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools

Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.

Lead and provide Expert Support services (such as MV, IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).

Lead complex technical activities such a SW upgrades, technical audits and Swaps.

Responsible for technical support in early product release phases (pilots, trials and early projects).

Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

Implement parametering in the NE's/sub systems, understands KPI and is capable to improve the e2e performance of the system. Feedback and co-ordination with other service units (like Network Planning and System Integration).

Project management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).

Network expansion activities up to multi-interface level.

Lead & plan technical / customer system acceptance testing and feature testing.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Participate multivendor, IP and 3rd party activities (installation, integration, interface troubleshooting)

Knowledge sharer role: (Pro-active Care approach)

• Technical guidance and support of other team members. Information sharing and competence transfer

• Promote actively re-use of knowledge, mentor role in apprenticeship

• Share knowledge via discussion forums and expert community activities

• Product or Service Development related tasks such as Design for Services (DfS). Can have a role as Service Capability Transfer project (SCTp) manager.

In case handling process the scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case, collects case info using analytical troubleshooting methods

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, acts as Care Program Manager deputy with case communication

As Emergency Support Engineer (ESE) , typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs system level or complex case troubleshooting

• Defines, tests and delivers resolutions and workarounds for complex cases

• Transfers customer faults to Maintenance R&D independently, coaches TSC engineers for Maintenance R&D

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

·        Customer Support Engineer CC - Mobile Switching (Rel 4 CS Core)

Buenos Aires

CS Core Engineer graduated in Telecommunications, IT or Electronic Engineering with high level competenes in:

- Solid experience with NSN equipments: MSS, MGW,HLR, ONE-NDS, IMS, etc.

- Strong experience and understanding of Cellular Networks (GMS, UMTS) and IP Networks (desirable: Cisco & Linux Certifications)

- Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for CS Products.

- Competences/Expertise in GSM/UMTS system validation (end-to-end performance, KPI handling, mobile devices)

- Experience in Emergency Support activities, 24x7 on call shifts and onsite support at customer premises.

- Solid experience with Protocol Analyzer Tools

- Fluent spoken and written Spanish and English.

Act as customer’s local interface for service delivery and support.

Execute Care tasks typically within own country/area.

Apply customer specific parametering and configuration in the network elements’ subsystems

Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries.

Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site.

On-site support at customers premises participating network operation service, when applicable.

Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support), limited scope.

On request perform

• Installation and/or commissioning and/or integration activities.

• Network expansion activities.

• Technical/customer acceptance testing

• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).

• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)

  Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below

As Customer Support Engineer in CSC :

• Acts as first point of contact for customer, receives and validates the case

• Provides workaround or solves the case  through Knowledge Re-Use

• Supports implementation of preventive proposals

• Dispatches the case to TSC

• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication

As Emergency Support Engineer (ESE), typically located in CSC :

• Works on EMC Front End

• Receives the EME case, assess severity and  collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota

• Leads the e2e restoration activities

• Reports the incident progress throughout the case lifecycle

• Ensures the EME case data and reporting quality

As (Lead) Technical Support Engineer  in TSC :

• Performs case troubleshooting independently

• Defines, tests and delivers resolutions and workarounds

• Transfers customer faults to Maintenance R&D independently

• In Lead TSC Engineer role manages and coordinates troubleshooting phase activities (e.g. in troubleshooting teams, involved engineers in TSCE role)

• Provides the content for customer communications and direct customer discussions independently

As Emergency Engineer (located in TSC or local/regional rota)

• Works on critical incidents on emergency rota

• Leads the e2e technical troubleshooting activities

• Neutralizes and restores the working state of the system"

• Provides updates of incident progress throughout the case lifecycle

• Provides information for RCA/ preventive analysis purposes

Knowledge Developer role :

• Actively contributes and shares knowledge and is a recognized contributor in his/her speciality area.          

• Approves solutions for internal publishing.

·        Implementation Manager

Cordoba

Experiencia en implementación de proyectos de RAN (BSC/RNC/Movimientos de BSCU/Movimientos de TSCM/etc.)

Implementation resource planning

Ensures together with Field Manager implementation resources are planned properly. Provides demand plan for implementation teams (Installation, commissioning and integration). Supports building and maintains the organizational structure of the project implementation team together with NSN region/sub region implementation management in terms of the know-how, competence development and deployment of Project specific processes

Network planning interface

Agrees the implementation planning criteria, e.g., site solution in use, together with project manager and network planning manager. Implements TI related processes within the project.

Logistics related tasks

Interfaces with the Logistics Manager to verify the standard site components and assess availability of all materials.

Responsible for Warehouse stock monitoring of equipments and site materials (CW and DC power materials separately by CW manager) in cooperation with the Logistics.

CW interface

Provides equipment related site specific technical requirements/specs to CW manager. Provides support to service suppliers in order to ensure smooth transition between CW and Implementation according to the overall project schedule.

Work with PM / Service procurement to review rollout and technical competence of service suppliers. When needed, arranges training to service supplier teams.

Customer interface

Responsible for all TI related project specifications concerning equipment, tools and other materials. Specifies project TI documentation with the customer and implements related processes within the project. Participates in customer project management meetings and answers to all TI related questions.

Act as point of escalation for Implementation on the Project level, both internally and towards the Customer (including multi-vendor interface).

Meetings and Reporting

Supports PM in preparing the Telecom Implementation Quality Plan. Participates in progress meetings with project team.

Ownership and monitoring of the scope of Implementation services in the Project. Agree change requests and manage implementation of changes to the scope of Implementation service in accordance with change management and control processes in the Project

Follow up on the reporting of key performance indicators related to implementation.

- Degree in Electronics/ Electrical Engineering

- Min 7 yrs experience with 4-5yrs in rollout of Telecom solutions

- Customer business understanding & service orientation

- Project management and deployment-Managing Productivity & Quality Audit

- Practical knowledge of Telecom site rollout including BTS, MW, Antenna System

  installation and commissioning complete with electrical works including Rectifier,

  Battery and Generator with earthing system

- Subcontractor Management

- Planning & Organizing

·        Technical Project Manager

Cordoba

The Technical Project Manager is responsible for planning, organising and managing Core Network Implementation, Multi Vendor Interface Verification Testing and System Acceptance Testing in the customer project from tendering phase to actual implementation.

Main Roles and Responsibilities

1. Core Network Implementation

Plan and manage core network implementation and be the primary technical interface to Customer throughout implementation phase:

- Produce core network implementation plan including schedule, tasks, milestones and needed resources

- Manage resources during core network deployment

- Progress reporting and quality management

2. System Acceptance

Manage System acceptance testing in order to obtain customer acceptance:

- Define acceptance procedure and criteria

- Plan and manage acceptance testing

- Plan and manage resources for testing

- Produce progress follow-up reports including Final Report 

- Organize review meetings with customer and project team

3. Multi Vendor Interface Verification (MVIV) Service

Responsible for management of Multivendor Interface Verification Testing:

- Define MVIV scope for the project (test network description, scope statements, assumptions, constraints)

- Produce MVIV test plan and schedule

- Plan and manage resources

- MVIV execution management

- Produce progress follow-up reports including Final Report 

- Organize review meetings with customer, vendors and project team

4. Fault and Configuration Management

Responsible to organise project Fault and Configuration Management:

- Organise project fault management via valid tools and processes

- Fault status and progress follow-up and review meetings

- Management of problem solving and escalation situations

- Network SW and HW configuration management

- Planning and management of SW/HW upgrades and updates

- Licence Key management

5. Integration Process

Set up project integration process with Network Planning, Site Engineering and Customer.

- Management of Integration process

- Remote integration planning and coordination